Customer Care

Revolt! Customer Service

Hello there! 

About Revolt!

Revolt! is a t-shirt shop with the willingness to send out a vivid and strong message. We are located in México from where we ship to almost everywhere. Described here are the ways to communicate with us and also the answers to frequent questions, feel free to drop us an email if you wish to know more about our products and business practice.

Contact e-mail:

Shopping

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Feel safe to shop with us as everything is done through PayPal – when you checkout in our site the payment process will take you to PayPal. You don’t need an account there to pay, you can do it as a “guest” with no registration required at all.

We don’t hold any credit card information as everything is done externaly to our site over PayPal’s encrypted system, PayPal then notifies us when you have completed the purchase process.

Revolt! will hold the right to cancel, hold on to, or further investigate an order of suspicion (at our consideration), even if that affects delivery time. Revolt! can ask that you confirm your order separately by email sent to the invoice address before your order is delivered.

Shipping and Handling

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  • Standard shipping is sent throught SEPOMEX (the Mexican Postal Service) to the address especified in the ship to address in your order.

The estimated delivery time is 5-30 days to the Americas and Europe. This applies  Asia-Pacific and African countries will have an estimated 20-40 business day transit.

  • Expedited or Express shipping is handled by DHL.

The estimated delivery time is 2-5 days to the Americas and Europe, and 3-8 days to Asia-Pacific and African countries.

We provide tracking information for all orders while the shipment is in transit (in México) via SEPOMEX for Standard Shipping, and DHL for Express shipping. Visit this page to track your order in SEPOMEX.

There may be additional shipping costs for large packages. Also, door-to-door delivery may be subject to restrictions in your country for shipments over certain weight, please check with your local postal service.

The list of available shipping countries is here. If you don’t see your country listed, please contact us.

Note that we are not responsible for shipping delays, and/or damaged or lost orders in the hands of the shipping company. If somethig like that happens, please contact us to find a solution.

Shipping costs.

The shipping cost is calculated based on the weight of your order and the destination. Not that if you buy 5 or more T-shirts, you’ll get free DHL Express shipping while just paying for Standard Shipping. Please go through checkout process to verify the shipping cost based on your country.

Return Policy

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Revolt! is unable to take back products that have already been sent to the customer, or used.

If the product has a defect, it is damaged or if the cause of return is due to a logistics mistake made by Revolt! we will in this case bear or reimburse the delivery cost and ask you to send back the goods, we will in return refill your order at no additional cost. Please report the reclamation to Customer Care before returning the product emailing us or using our contact form.

5 thoughts on “Customer Care

  1. I didn’t see any info on your site about the size measurements (in inches) or the fabric content of the t-shirts. Are they pre-shrunk 100% cotton or 50/50? I specifically need the measurements of an XL and 2X Men’s tee. Thanks.

  2. Order #438953 bought June 10th.

    The tracking sites say that the whereabouts of this package is unknown.
    They instructed me to contact you.

    I Just want my shirt.

    Laura McCormac

    1. Hello Laura, we just called the Postal Service here and they said that they are still having delays because of the pandemic measures. Your tracking number shows that your package is in transit, and the Postal Service will send us a estimate date for delivery. We’ll keep you posted. Please be sure that your package will arrive. Thanks for your patience.

  3. Order Nº483869 placed on July 24th and paid via PayPal. Your site says “payment pending”. Please clarify.
    Alejandro K.

    1. Hello Alejandro, don’t worry, your order was processed last week and it will be sent on Wednesday.

      Thanks!

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